General Terms and Conditions of Business and Payment (abroad)
The offers that are made on our website are unbinding until the contract is concluded; the quoted prices include the statutory value-added tax.
These Terms and Conditions of Business only apply to deliveries outside Germany, subject to a suitable agreement. German law applies, subject to excluding the UN sales convention; the mandatory law about consumer protection in the country of destination remains unaffected.
Conclusion of a contract
A contract of sale comes into force through your purchase order on the one hand and through our declaration of acceptance on the other hand (e.g., through delivering the ordered goods or through our acknowledgement of the order). If we do not respond within 5 days, then you are not bound to your purchase order any longer.
You can place a binding purchase order for the goods that are contained in the shopping basket by clicking on the "Buy" button on our website. The receipt of the order is acknowledged immediately after the order has been sent and it does not represent any contractual acceptance yet. We will store the contractual text and send you the data about the purchase order and our General Terms and Conditions of Business by e-mail. You can download the respectively applicable General Terms and Conditions of Business on our website. You can consult the past purchase orders in our log-in area for customers, if you have set up an online account. These terms and conditions provide for the contract to be concluded in the German and English languages.
Despatch and payment
We will charge a fee for postage, as well as for careful packing and packaging, in the case of a despatch abroad. The amount of the despatch cost is orientated to the respective country (the despatch address), the parcel's volume and its weight in three categories. The heaviest or largest article is decisive for the despatch cost that will be due for payment by you.
|Zone||Standard Package||Bulky Items||Freight Forwarding||Country|
|1||10 Euro||35 Euro||80 Euro||Belgium, Denmark, Finland, France, Italy, Luxembourg, Spain, Sweden, The Czech Republic, The Netherlands|
|2||15 Euro||40 Euro||100 Euro||Greece, Slovakia, Ireland, Poland, Portugal, Hungary|
|3||25 Euro||50 Euro||115 Euro||Bulgaria, Estonia, Latvia, Lithuania, Malta, Romania, Slovenia, Cyprus, Croatia, Norway**
(**All duties and VAT must be paid by the customer upon arrival of the goods.)
The delivery will be made abroad in return for cash in advance, i.e., the despatch will only take place after the payment has been made. You can transfer your invoiced amount in Euro beforehand. You will receive our banking details by e-mail for this purpose. In addition, there is the possibility of paying by credit card or with Pay-Pal. We accept MasterCard and Visa. Your credit card will be charged via Erwin Müller Versandhaus GmbH, of 86647 Buttenwiesen, Germany immediately after your purchase order has been placed.
The goods remains the property of Erwin Müller Versandhaus GmbH until full payment has been made, insofar as this is permissible in the country of destination.
The period of delivery will be about 4 to 7 working days if nothing else is stated in the article's description. We will inform you immediately in the case of delayed deliveries.
If we establish that we cannot deliver an ordered article permanently in an exceptional case, then we will inform you about this matter immediately. We can withdraw from a contract that has been concluded already if we are not responsible for the reasons (e.g., force majeure, or non-delivery despite a timely covering transaction). We will immediately reimburse any pre-payments that have been made already.
The statutory period of two years applies to the warranty in the case of defects. Please contact our Customer Service Department by telephoning (+49) 08274-52508, or write to the Customer Service Department, Erwin Müller Versandhaus GmbH, Buttstrasse 2, D 86647 Buttenwiesen, Germany, or send an e-mail to email@example.com. Please send the defective goods with the postage pre-paid adequately. We will reimburse the postage in return for proof of course, in the case that the complaint is justified.
If the manufacturer grants additional guarantees, then the provisions of these guarantees will apply supplementarily. Your existing legal rights will not be limited because of that.
Please note: the complete number of items of the affected articles must be sent back to us in the case of a customer's complaint (i.e., notification of defects) about the colour varying between several articles. This is the only way that we can check the fault and deliver a replacement if necessary.
Extra-judicial dispute resolution:
As of 15 February 2016, the European Commission provides a European Online Dispute Resolution platform for consumers. This is to help consumers resolve their disputes regarding their online purchase without going to court. The online dispute resolution platform is accessible under https://ec.europa.eu/consumers/odr/ In this context you can also reach us directly under firstname.lastname@example.org.
We are not legally bound to a participation in the extra-judicial dispute resolution. Deliberately, we have decided against taking part in the extra-judicial dispute resolution process of arbitration, which will create more cost factors. And we do not want to pass this cost to our customers. We believe that we can resolve any legitimated claim much faster through a direct contact with our customers. We are sure to find the right solution to make you satisfied by listening to your claim and providing you with our suggestion to make you happy again. Your satisfaction is very important to us. That’s why we are always ready to listen to your complaints. Simply call us under (+49) 08274 - 52 508 or send us an email to email@example.com. We promise you to do all our best to solve the problem.
Erwin Müller Versandhaus GmbH
Buttstrasse 2, D-86647 Buttenwiesen
Fax. (0049)(0)8274-52 933, E-Mail: firstname.lastname@example.org, Telefon: +49 (0)8274-52 508
Commercial Register: Augsburg, reg. no. HRB 16702.
Directors: Erwin Müller, Rita Müller-Brenner and Tobias Eder.
VAT I.D. No. DE 127766412.
Date: June 2014.4
Disposal of batteries and electrical equipment
This symbol illustrates that electrical equipment and batteries must be collected from the household refuse and disposed of separately.
You can additionally find the following advice about batteries that contain harmful substances: Cd = battery containing cadmium, Hg = battery containing mercury and Pb = battery containing lead.
Batteries and electrical equipment are not allowed to be disposed of in the household refuse but they must be separated from it by the user and taken away for reuse or handed over to a recycling plant. Points of collection and return are provided by the local authorities. You as a consumer are also obligated to give the used batteries back: you can do this via public collecting points or at the shops where you bought them. We will obviously take the used batteries back free of charge. Please send these batteries to the following address: Returned Batteries, Erwin Müller Versandhaus GmbH, Buttstrasse 2, D 86647 Buttenwiesen. Germany.