We are not legally bound to a participation in the extra-judicial dispute resolution.
The EU Commission provides a platform to help out-of-court settlement of consumer disputes about online damage.The external link to this platform is: https://ec.europa.eu/consumers/odr/.
Deliberately, we have decided against taking part in the extra-judicial dispute resolution process of arbitration, which will create more cost factors. And we do not want to pass this cost to our customers. We believe that we can resolve any legitimated claim much faster through a direct contact with our customers. We are sure to find the right solution to make you satisfied by listening to your claim and providing you with our suggestion to make you happy again. Your satisfaction is very important to us. That’s why we are always ready to listen to your complaints. Simply call us under (0049)(0)8274-52 933 or send us an email to firstname.lastname@example.org. We promise you to do all our best to solve the problem.