Customer Service
We grant a 5-year guarantee on our private label, Erwin Müller for material defects or manufacturing defects of the products. This confidence in the quality of our products comes from the fact that we take great care of the quality of our products from the beginning until we deliver the product to our customers. The choice of raw materials and the production processes are supervised under very strict standards.
Our quality promise
Since over 70 years, we have been providing you with our assortments according to
the most strict quality requirements to keep our promise "Always the best products for our customers!". The seal “5 years guarantee” stands for this promise.
The selection of raw materials
The quality control starts already with the careful selection of the raw cotton and with the decision on the further production processes. A special feature of Erwin Müller’s quality management.
Environment-friendly selection of additives
As little chemicals as possible. It matters to us. A further principle of Erwin Müller. If synthetic finishing is inevitable, we always pay attention to the quality and the ecological aspects. This applies especially when it comes to textile dyes and their additives.
Traditional refining finishing process
Some of the traditional textile production processes have centuries of history and provide us mechanical and non-toxic techniques to make fabrics smooth, shiny or crinkle.
The most demanding production processes
Before the final production of the textiles, each detail will be examined with great care. For example, whether zippers work properly or not, or whether patterns are cut properly.
In-house quality control
To make sure all these requirements are met, the products are put through their paces by our own quality management team in the head quarter of our company, before they are presented to our customers.
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Our quality promise
Products which proudly bear our label have to prove themselves to be distinguished by high quality materials and excellent workmanship from the beginning on. Modern technology as well as the trained eyes and hands of our quality management team play important roles. The products will leave our warehouse, only when all the strict criteria of our quality standards are fulfilled.
Inclusive of a 5-year warranty
Erwin Müller stands for highest quality
On all products marked with our Erwin Müller brand we grant a 5-year warranty on material and workmanship of this product within the EU. The warranty begins upon the goods being delivered to the customer. The statutory warranty claims are not impaired by said warranty. The warranty can be made use of free of charge.
A prerequisite for asserting a warranty claim is that the customer sends us the defective goods and, if possible, presents the proof of purchase (invoice). In the event of a justified complaint, the purchase price paid and any expenses incurred by you in connection with the defect will be reimbursed in full.
The warranty does not apply to any damage caused by normal wear and tear, improper use or inadequate and incorrect care.
Please contact our service team in case of a guarantee claim under the telephone number
+49 (0) 8274 52 508 or send an email to: service@erwinmueller.com
Erwin Müller Versandhaus GmbH, Buttstrasse 2, 86647 Buttenwiesen, Germany
