For decades, we have been providing you with our assortments according to the most strict quality requirements to keep our promise "Always the best products for our customers!". It goes without saying that we always pay the utmost attention to high quality. You can surely rely on it.
Products which proudly bear our labels have to prove themselves to be distinguished by high quality materials and excellent workmanship. These items are put through their paces by our own quality management team in the head quarter of our company, before they are presented to our customers. Modern technology as well as the trained eyes and hands of our quality management team play important roles.
We grant a 5-year guarantee on our private labels Erwin Müller for material defects or manufacturing defects of the products. The guarantee period begins with the date of the delivery of the products to the customer.
The statutory warranty stays untouched.
A prerequisite for the application of the guarantee claim is your submission of the relevant invoice. In case of a legitimate claim, we will refund the full price you paid according to the invoice you provide us with.
This guarantee does not apply to natural worn-out damages, damages by improper usage and damages caused by poor or wrong maintenance.
A subsequent purchase guarantee on pans, pots and dishes is excluded.
Please contact our service team in case of a guarantee claim under the telephone number +49 (0) 8274 52 508 or send an email to: firstname.lastname@example.org